H-E-B

Reviews about H-E-B

• 2 / 5

  By Daniel Goad
  HEB store security just sent 4 people to stop me after leaving because I had an ice chest to pick up the frozen goodies I special ordered. I told all 3 employees I came in contact with that I lived in Dallas and had a long drive to get these back home. I paid and left, receipt in hand.
  
  The grocer in frozen foods alerted security because it seemed "highly suspicious" to have someone bring an ice chest in. REALLY?!!!? When picking up a frozen ice cream item knowing they have to drive an hour on one of he hottest days of the year??
  
  The security person said that they stop everyone. I pointed out 5 or 6 people departing that they didn't stop. They have never stopped me before...
  
  I understand them wanting to check, but come on -- they had all of my contact information for he special order. It would be foolish for me to walk off with it. If there was a concern, he grocer could have walked with me to the front or left them with a cashier. When I proved that I had paid for everything, the response was "well ok then" and they walked off.
  
  Not a great way to treat someone who has set aside specific time and effort to make a larger purchase from your store, travel and supplies alone probably cost more than the merchandise. Actually his says to me "we don't want you here".
  
  Is that a good way to treat a loyal paying customer??!?
  April 14, 2017
• 1 / 5

  By Lan Hoang
  No longer like this place. Last time I saw a sign at entry warning not to bring in any bags - kind of "don't trust anyone". Their coupons are complicated - one coupon said " buy 3 of XXX get $2 off" I picked 3 exact items, but at the checkout, the guy pointed to little printed on the coupon and said coupon not applied because of wrong size on the item...Also, while I started moving first item from the cart for checking out, the cashier bent all over the counter, looked under the cart (I had a carton of beer) then told another guy to came scan it - look like they were thinking that customer would try to steal!
  I will not come back. I just don't feel fit in their culture and I don't understand their business nature.
  January 20, 2017
• 4 / 5

  By Rachel C
  I absolutely love HEB. It is much nicer and cleaner than other grocery stores, and the produce is top rate. They have such a large selection of items. I love this store!
  
  My one complaint and reason for deducting a star, is that I have ran across many rude, snobby cashiers. That does not make the shopping experience very good, and it honestly makes me not want to shop there. My parents refuse to step foot into the store, due to how rude many of the workers and customers are. Sad. This is a great store, other than that.
  July 19, 2016